Guide
Pearson Terminal 1 Map: Levels, Gates & Pickup Points
Levels, gates, pickup doors and rideshare zones for Terminal 1, at a glance.
Written and reviewed by Rao Asif · Founder & CEO, Pearson Toronto Limo. Verified August 2026.
Quick answer: At Pearson Terminal 1, Level 3 is check-in, Level 2 is departures, Level 1 is arrivals and baggage claim, and the Ground Level is ground transportation. Licensed taxis use Door D, licensed limos use Door C, and the pre-arranged taxi/limo desk is inside near Door A. Call +1 (905) 872-6411.
Terminal 1 levels at a glance
Terminal 1 is organized vertically, so your first decision is which level you need, not which direction to walk.
| Level | Main purpose |
|---|---|
| Ground | Ground transportation - taxi, limo, rideshare, transit |
| Level 1 | Arrivals and baggage claim |
| Level 2 | Departures |
| Level 3 | Check-in |
Pearson's own site publishes separate maps for each level plus an interactive map covering amenities, retail and security checkpoints.
Check-in starts on Level 3, not Level 1
The detail that catches people out: check-in and departures are not on the same numbered level. If you are dropped off for a flight, Level 3 is your starting point - check-in, then down to Level 2 for the departure area and security.
After security, Terminal 1's gates sit across three piers:
| Gate area | General role |
|---|---|
| Pier D | Mainly domestic operations |
| Pier E | Domestic and some transborder |
| Pier F | Transborder and international |
Treat that as a general pattern, not a substitute for your boarding pass - confirm the actual gate from your airline's current information on travel day.
Arrivals, baggage claim and customs timing
Arrivals and baggage claim sit on Level 1. For international arrivals, do not treat landing time as pickup time - Pearson advises allowing roughly 1 to 3 hours after scheduled landing for customs and baggage, longer when several wide-body flights land together.
Some flights use Pearson's Infield Concourse, reached by a shuttle bus of about 10 minutes rather than a normal gate walk. If your boarding pass shows an Infield gate, build that transfer into your airport time.
Where to meet your ride at Terminal 1
Licensed taxis and limousines do not pick up inside the terminal or in the parking garages - they use designated curbs on the Arrivals Level.
| Service | Terminal 1 location |
|---|---|
| Licensed taxi | Arrivals Level, Door D |
| Licensed limo | Arrivals Level, Door C |
| Pre-arranged taxi/limo desk | Inside, near Door A |
Rideshare pickup moved to the Ground Level in March 2026, with providers assigned to zones near Doors P, Q, R and S:
| Provider | Zone | Doors |
|---|---|---|
| Lyft / Hopp | Zone 3 | P and Q |
| Uber | Zone 4 | Q and R |
| Uber | Zone 5 | R and S |
Uber and Lyft check the app for the exact bay. Uber Black and Lyft Lux use Door A instead of the Ground Level zones. The safest meeting instruction for any ride is terminal, level, door or zone, and your flight number - not just "Terminal 1, outside."
Transit and the Terminal Link train
TTC buses depart Terminal 1's Ground Level at Column R4. The UP Express station sits beside the Terminal Link platform, with trains to Toronto Union in about 28 minutes ($12.35, or $9.25 with PRESTO). The free Terminal Link train connects Terminal 1, Terminal 3 and Viscount Station around the clock, with a journey of about 2 to 8 minutes between stations - useful if you land at the wrong terminal and need to get to the other one without a road transfer.
Common Terminal 1 mistakes to avoid
- Going to Level 1 for a departing flight - check-in is Level 3, Level 1 is arrivals.
- Giving only "Terminal 1" as a meeting point instead of the level and door or zone.
- Heading to the wrong rideshare area - it is Ground Level, and the provider sets the zone.
- Assuming landing time is pickup time for an international arrival.
- Forgetting a flight uses the Infield Concourse, which adds a 10-minute shuttle.
Related reading: Terminal 1 pickup & meeting points · Terminal 1 vs Terminal 3.
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FAQ
Frequently asked questions
Does Terminal 1 handle domestic and international flights?
Yes - Terminal 1 serves domestic, transborder and international flights. Your specific airline and flight decide the route, so follow your boarding pass and the current airport signs.
What level is arrivals and baggage claim at Terminal 1?
Level 1 is Arrivals, including baggage claim. Pickup locations vary by transportation type, so confirm the correct door or zone before meeting your driver.
Where should I pick up someone arriving at Terminal 1?
Licensed limos use Door C, taxis use Door D, and rideshare uses designated Ground Level zones. The pre-arranged taxi/limo desk is inside near Door A.
What level is check-in at Terminal 1?
Level 3 is check-in. After check-in, follow signs to security and your gate; Level 2 is the Departures level.
Where do I meet my Uber driver at Terminal 1?
Ground Level, in Zone 4 or Zone 5 near Doors Q, R and S - check the Uber app for your exact bay. Uber Black uses Door A.
Rates and travel information on this page were verified August 2026 against official Toronto Pearson (GTAA) and public transit sources.
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